Running a business has it’s ups and downs. One day you may have the best client in the world, the next one that never seems satisfied or doesn’t implement what you’ve asked.
You need to remember it’s your business, your rules and having detailed terms and conditions and boundaries at the start is most important. That way if things start to go wrong you are 100% prepared.
We often want to please everyone, but this is not always possible and at times we will slip up. But it’s how we deal with these slip ups that’s important.
Communication is the key. Open, honest and transparent.